Effective Date: May 26, 2026
Thank you for choosing Purepack Foods And Beverages Pvt Ltd. This Refund and Return Policy outlines the terms applicable to purchases, product returns, replacements, cancellations, and refund requests related to products supplied by Purepack Foods And Beverages Pvt Ltd through distributors, dealers, retailers, direct business transactions, or the website https://purepackindia.com.
By purchasing or using our products and services, you agree to the terms outlined in this policy.
Purepack Foods And Beverages Pvt Ltd operates under the brand name Purepack and is located at 1st Floor Spencer Plaza, Burdwan Road, Siliguri – 734001, West Bengal, India. Our factory is located at Sahudangi, District Jalpaiguri – 735135, West Bengal, India.
Due to the nature of beverage and consumable-related products, returns and refunds are accepted only under specific circumstances including damaged products, manufacturing defects, incorrect product delivery, leakage, expired products, or products received in unusable condition.
Customers are advised to inspect products at the time of delivery or purchase. Any complaints regarding damaged, defective, missing, or incorrect products should be reported within 48 hours of delivery or receipt.
To request a return, replacement, or refund, customers may be required to provide:
Order or invoice details
Product photographs or videos
Batch details or packaging information
Description of the issue
Contact information
Purepack Foods And Beverages Pvt Ltd reserves the right to verify claims before approving any return, replacement, or refund request.
Refunds or replacements may not be provided under the following circumstances:
Products damaged after delivery
Improper storage or handling by the customer
Opened, partially consumed, or tampered products unless manufacturing defects are verified
Delayed complaints beyond the reporting period
Minor packaging variations or market-related changes
Products purchased from unauthorized sellers or distributors
Approved refunds, where applicable, will be processed through the original payment method or another suitable method determined by the company. Refund processing timelines may vary depending on banking channels, payment providers, or transaction methods.
In certain cases, Purepack Foods And Beverages Pvt Ltd may provide product replacements, credit adjustments, or alternative resolutions instead of monetary refunds.
Orders once processed, dispatched, or delivered may not be eligible for cancellation unless specifically approved by the company.
Purepack Foods And Beverages Pvt Ltd reserves the right to refuse return or refund requests that appear fraudulent, abusive, unreasonable, or inconsistent with this policy.
Product availability, packaging, bottle sizes, labeling, and specifications may vary depending on region, distributor, and market conditions.
This policy may be updated, modified, or revised at any time without prior notice. Updated versions will become effective immediately upon publication on the website.
For assistance regarding returns, replacements, refunds, or complaints, customers may contact:
Purepack Foods And Beverages Pvt Ltd
1st Floor Spencer Plaza
Burdwan Road
Siliguri – 734001
West Bengal, India
Factory: Sahudangi, District Jalpaiguri – 735135
Phone: 18002028706
Website: https://purepackindia.com
Instagram: https://www.instagram.com/pure_pack_
Facebook: https://www.facebook.com/PurePackFoodandBeverages
This Refund and Return Policy shall be governed by the laws of India, and any disputes arising in connection with this policy shall be subject to the jurisdiction of courts located in West Bengal, India.